5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have an image in mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that most security guard companies are capable of supplying the support that property supervisors want, but too often do not because of a lack of continuing quality management procedures.
Security guard companies are unlike any vendor that a property manager usually hires. If you employ a painter, then you can see whether they are doing their tasks by taking a look at the walls. But when you employ a security guard business, how often can you determine whether the protector organization is performing their job including running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your defenses. In the majority of instances they probably are, but it’s crucial to employ a method of verification and quality management to ensure that problems associated with the deficiency of performing these tasks don’t begin to occur.
In this guide we’ll talk five (5) easy steps to enhancing your safety guard service and achieving everything you picture as your ideal keyholding company london.
Screen Your Guards Qualifications
In most states, guards are mandated to have a specified level of training before they could begin working as security guards. If your condition is among those states, ensure that your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security provider and inquire does it seem decent.
It is also the security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be supplying you with verifications. If not, why?
Another excellent way to screen whether the protector is a fantastic match for your property is to perform a short”interview” to get a sense of the guard and to describe your expectations. This initial conversation will tell you a good deal about what to expect from this shield and it provides you an opportunity to ask another shield if you think that it is necessary.
Evaluate Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces each shield to the business itself, in several cases the shield’s orientation to his delegated land isn’t quite as complete. We predict the orientation to the delegated land”Site Specific Training”. Learn What your site specific training looks like:
• Can it occur at your property?
• Who does the training?
• How long is each new officer educated?
• How long can the security firm double bank?
• How thoroughly are your article orders explained?
Determine the response to every one of the questions and make sure that they fit with what you believe is sufficient. You should even consider sitting in on your safety guard business’s orientation and your site specific training to get an understanding of what goes on preparing a shield to work at your property.
Guard supervision is among the main factors of good security guard support. When security companies provide poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their duties. When the guards aren’t being supervised, they begin to feel that their work isn’t important and they begin to find themselves as less of a part of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how can your security guard firm remotely oversee its defenses? Outside the normal security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to produce rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote means of tracking the guards while they’re in your property. These monitoring systems permit the security guard business to track the log and time the activity of the guards while they’re making rounds to various areas in your property. Many Officer Tour Tracking Systems can generate reports which enable the safety guard firm to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be provided with an updated version of those reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the safety guard provider provides a way of making sure that each guard is safe and alert. Using guards check-in frequently together with the safety guard business, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are always good ways of finding out exactly what is occurring with your safety while you aren’t there. Through these inspections, make sure that you ask your safety guards questions about their duties and responsibilities to ensure that they understand their tasks. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when choosing a security consultant be sure that the consultant isn’t really a security guard business. If that’s the case, your audit is sure to develop problems with your current security guard business.